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Get help with the Discretionary Powers Tracker. Find answers, resources, and contact support.

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Avg Response Time

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Frequently Asked Questions

Find quick answers to common questions

How do I get started with the Discretionary Powers Tracker?

To get started, you'll need an authorized account from your department or agency. Once you have your credentials:

Visit the login page and enter your username and password
Complete your profile information if prompted
Review the getting started guide based on your role (Officer, Reviewer, etc.)
Start using the platform according to your assigned responsibilities

If you don't have an account yet, contact your department administrator or our support team.

What should I do if I can't log in to my account?

If you're having trouble logging in:

Forgot Password: Click the "Forgot Password" link on the login page to reset your password
Account Locked: After multiple failed login attempts, your account may be temporarily locked. Wait 15 minutes or contact support
Invalid Credentials: Verify you're using the correct username and password. Passwords are case-sensitive
Account Not Found: Ensure your account has been properly set up by your administrator

If problems persist, contact our support team with your username and a description of the issue.

How do I submit a discretionary power decision for review?

To submit a decision:

Navigate to "Create Submission" from your dashboard
Select the appropriate discretionary power from the dropdown
Complete all required fields including justification and documentation
Upload any supporting documents (PDFs, Word documents, images)
Review your submission for accuracy
Click "Submit for Review" to send to your assigned reviewer

You can save drafts at any time before final submission. Once submitted, you'll receive a confirmation and tracking number.

What file types can I upload as supporting documentation?

The platform accepts the following file types:

Documents: PDF (.pdf), Word (.doc, .docx), Excel (.xls, .xlsx)
Images: JPEG (.jpg, .jpeg), PNG (.png)
Maximum File Size: 10 MB per file
Maximum Files: Up to 10 files per submission

Ensure all documents are properly labeled and relevant to your submission. Sensitive information should be redacted where appropriate.

How long does the review process typically take?

Review times vary depending on the complexity of the submission and reviewer workload:

Standard Reviews: 3-5 business days
Complex Cases: 7-10 business days
Urgent Requests: Can be expedited if properly flagged

You can track the status of your submission in real-time from your dashboard. You'll receive notifications at each stage of the review process.

How do I manage my notification preferences?

To customize your notifications:

Click on your profile icon in the top right corner
Select "Notification Preferences" from the dropdown menu
Choose which types of notifications you want to receive (email, in-app, both)
Select frequency preferences (immediate, daily digest, weekly summary)
Save your changes

You can always access in-app notifications by clicking the bell icon in the navigation bar.

How can the public search for discretionary power decisions?

The public search portal allows citizens to access published decisions:

Visit the Public Search page (no login required)
Use filters to narrow results: date range, ministry, decision type, keywords
View decision summaries, outcomes, and public documents
Export search results for research or analysis

Note that sensitive information is redacted from public records to protect privacy while maintaining transparency.

How is my data protected on the platform?

We take data security seriously and implement multiple protection measures:

Encryption: All data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Role-based permissions ensure users only see authorized information
Authentication: Multi-factor authentication available for enhanced security
Audit Trails: All actions are logged for accountability and compliance
Regular Backups: Data is backed up daily to secure, geographically distributed locations
Compliance: We adhere to government data protection standards and regulations

See our Privacy Policy for more details.

What should I do if I encounter a technical error?

If you experience technical issues:

Refresh the page: Many issues resolve with a simple page refresh
Clear browser cache: Clear your browser's cache and cookies
Try a different browser: Test with Chrome, Firefox, Edge, or Safari
Check your connection: Ensure you have a stable internet connection
Take a screenshot: Capture any error messages you see
Contact support: If the issue persists, contact our technical support team with:
- Description of what you were trying to do
- Screenshot of the error
- Your browser and operating system information
- Time and date the error occurred

Is training available for new users?

Yes! We offer several training options:

Self-Paced Guides: Interactive tutorials available in the Documentation section
Video Tutorials: Step-by-step video guides for common tasks
Webinars: Monthly live training sessions (check our calendar for upcoming dates)
On-Site Training: Available for departments upon request
User Manuals: Downloadable PDF guides for offline reference

Contact your department administrator or our training team to arrange specialized training for your team.